tko999 Privacy Policy

1.1 Registration Data

When you create a tko999 account, we collect the personal information you provide directly, including your full legal name, date of birth, residential address (including city, district, and postal code within Bangladesh), email address, and mobile phone number. This data is required to open and maintain your account and to carry out identity verification where applicable.

1.2 Identity Verification Documents

To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, tko999 may request copies of government-issued identity documents such as your National ID card (NID), passport, or driving licence. We may also request a recent utility bill, bank statement, or other document confirming your residential address. These documents are handled with the highest level of security and are stored in encrypted form.

1.3 Financial Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or any supported bank transfer, tko999 records the transaction reference, payment method identifier, amount in BDT, date, and time. We do not store full payment card numbers or mobile banking PINs. Payment authentication is handled entirely by the respective payment service provider.

1.4 Usage and Behavioural Data

tko999 automatically collects technical and behavioural data when you use the platform, including but not limited to:

• IP address and approximate geographic location (district/city level)
• Device type, operating system, and browser version
• Pages visited, game sessions opened, bets placed, and time spent on each section
• Login timestamps and session duration
• Referral source (if you arrived via a link or campaign)

This data is used to improve platform performance, detect fraudulent activity, and personalise your tko999 experience where permitted.

1.5 Communications Data

If you contact tko999 support via email or any support channel, we retain a record of the correspondence including the content of your messages and any attachments, together with your contact details. This record is used to resolve your query and to maintain a history of support interactions for quality assurance.

1.6 Responsible Gaming Data

Where you make use of tko999's responsible gaming tools — including deposit limits, session time reminders, cooling-off periods, or self-exclusion requests — we record these preferences and restrictions. This data is treated with particular sensitivity and is used exclusively to enforce your chosen restrictions and to ensure the integrity of our responsible gaming commitments.

2.1 Marketing Communications

tko999 may send you promotional emails or messages about new games, deposit bonuses, cricket betting markets, and seasonal offers relevant to Bangladesh players (for example, around Eid, BPL season, or Pohela Boishakh). You may opt out of marketing communications at any time by contacting tko999 support or using the unsubscribe mechanism included in each communication. Opting out of marketing does not affect transactional communications such as withdrawal confirmations or security alerts.

3.1 Service Providers

tko999 engages trusted third-party service providers who process personal data on our behalf under strict contractual obligations. These include payment processing partners (bKash, Nagad, Rocket, Upay, and partner banks), game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, and hosting and infrastructure providers. Each service provider is contractually required to handle your data securely, to use it only for the specified purpose, and to apply data protection standards consistent with this Policy.

3.2 Legal Disclosures

tko999 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law or a valid legal order. In such circumstances, tko999 will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permitted, notify the affected player of the disclosure.

3.3 No Sale of Personal Data

tko999 does not sell, rent, lease, or otherwise transfer your personal information to unaffiliated third parties for their independent marketing or commercial purposes. Any sharing of data is limited strictly to what is described in this Policy.

3.4 Business Transfers

In the event that tko999 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and of any material changes to how your data is handled as a result, at least 14 days before the transfer takes effect.

4.1 What Cookies tko999 Uses

tko999 uses a limited set of cookies and similar technologies on the tko999.org platform. These fall into two categories:

• Essential cookies: Required for the platform to function correctly, including session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery.
• Analytics cookies: Used to understand how players navigate the platform, which game categories are most visited, and where technical issues arise. Analytics data is aggregated and does not identify individual users.

4.2 Managing Cookies

You may configure your browser to refuse cookies or to alert you when cookies are being set. Please note that disabling essential cookies will prevent you from logging in to your tko999 account and using core platform features. Disabling analytics cookies does not affect your ability to access games, place bets, or manage your account.

5.1 Retention Periods

tko999 retains personal data for as long as your account remains active and for a period after account closure as required by our legal and compliance obligations. As a general guide:

• Account registration and KYC documents: retained for a minimum of 5 years after account closure
• Financial transaction records: retained for a minimum of 5 years in accordance with financial record-keeping requirements
• Support correspondence: retained for 2 years after the relevant query is resolved
• Usage and behavioural logs: retained in aggregated form for up to 2 years
• Responsible gaming records: retained for the duration of any active restriction plus 2 years following its expiry

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

5.2 Security Measures

tko999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, access controls restricting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication on internal systems. While tko999 applies industry-standard security practices, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials.

5.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and interests, tko999 will notify affected players without undue delay and within a reasonable timeframe after becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the steps tko999 is taking to address the breach, and any recommended actions you should take to protect yourself.

6.1 Right of Access

You may request a copy of the personal data tko999 holds about you. We will respond to access requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Certain data corrections (for example, changes to your registered name) may require you to provide supporting documentation before the change can be made.

6.3 Right to Erasure

You may request that tko999 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent on which processing is based. This right is subject to our legal obligations to retain certain data for compliance purposes, as described in Section 5.1. Where erasure is not possible in full, we will explain the specific data categories that must be retained and for what reason.

6.4 Right to Restrict Processing

You may request that tko999 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved. During a processing restriction, tko999 will continue to store your data but will not actively process it except to the extent required to maintain the restriction itself.

6.5 Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. Upon receipt of such an objection, tko999 will cease all marketing communications to you promptly and without requiring justification from you. This does not affect the processing of your data for other lawful purposes.

7.1 No Services for Under-21s

tko999 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If tko999 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be reviewed, and any funds held will be dealt with in accordance with our Terms & Conditions. If you believe a minor has registered a tko999 account, please contact our support team immediately.

7.2 Amendments to This Policy

tko999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players by email at least 7 days before the updated Policy takes effect. The "Last updated" date at the top of this page always reflects the date of the most recent revision. Continued use of the tko999 platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.

7.3 Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. Any disputes arising from or in connection with this Policy shall be addressed in the first instance through tko999's internal dispute resolution process. tko999 is committed to resolving data-related concerns promptly and transparently. For unresolved concerns, players may seek recourse through applicable legal channels in their jurisdiction.